1. We respect your privacy
Monit (ABN: 23859090486) ("Monit", "we" or "us") respects your privacy and is committed to protecting your personal information. This document sets out our approach to managing your personal information.
2. What is personal information?
“Personal information” is information we hold which is identifiable as being about you.
Personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine your identity.
3. What personal information we collect?
Examples of personal information include:
· phone number
· email address
· IP address
· fax number
· information about your statutory obligations
· information from enquiries you have made
· communications between us
· credit card information
· relevant medical information
· next of kin
4. How we collect your personal information?
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access your Monit system or our website; and when we provide our services to you.
5. Accuracy of your personal information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, we rely on the accuracy of the personal information provided by you.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please email us and we will take reasonable steps to ensure that it is corrected.
6. How do we store and protect your personal information?
We store personal information in paper and/or in electronic form. The security of information is important to us and we will take reasonable steps to protect it from misuse, loss, unauthorised access, modification or unauthorised disclosure. We employ security measures such as:
- Security measures for computer/data base system access; and
- Security measures on the Website.
7. Use of your personal information
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We value your privacy and will not disclose your personal information to third parties. We will only disclose your personal information to our professional advisers, including our accountants, auditors and lawyers, our insurers and otherwise ONLY as required or authorised by law.
8. Disclosure of your personal information overseas
We are likely to disclose your personal information to recipients in the following countries: Australia.
9. Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
10. How can you access your personal information?
Subject to some exceptions provided by law, you have the right to access your personal information.
For security purposes, if you would like to access your personal information, we require you to put your request in writing. If we do not allow you access to any part of the personal information we hold about you, we will tell you why. We will not charge you for lodging a request to access your personal information, but we may charge you for our reasonable costs in supplying you with access to this information. All such requests are to be made in writing to email@example.com
11. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send your detailed complaint to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
14. Monit System
When you access your Monit system we may collect certain information such as browser type, operating system, IP address, etc. This information is used to analyse how people use their system as well as resolve individual software problems.